关於上错菜的投拆(complains about the wrong order) G:Waiter.This isn’t what I ordered! Shi应生.这不是我点的菜! W:I’m very sorry,sir.What was your order? Zhen对不起,先生.您点的是什麽? G:I ordered a Shrimp Curry,not Beef Curry. Wo点的是咖哩鲜虾,不是咖哩牛肉! W:I see,sir.I’ll bring you some at once. Wo明白了,先生.马上给您送来. W:Your curry,sir.I’m very sorry for the mistake. Nin的咖哩,先生.抱歉弄错了. G:Yes,please be more careful in the future! Zuo,今後可要当心点! W:I will,sire.I hope you enjoy your meal. Wo会的,先生.请慢用. 关於上菜过慢De抱怨(complains about a late order) G: Waiter.I ordered my meal at least thirty minutes ago and it still hasn’t come. Why is it taking so long? Shi应生,我至少在三十分钟前点的菜,到现在还没来.Wei什麽要这麽久? W:I’m very sorry,sir.I’ll check your order with the Chef. Zhen对不起,先生.我会和主厨核对您点的菜. G:Please do any hurry up!I’ve got an appointment in fifteen minutes. Qing快一点!十五分钟後我有个约会. W:Just a moment, please Qing稍等. (brings order上菜) W:Your meal,sir.We’re very sorry for the delay.Please enjoy your lunch. Xian生,您的菜.抱歉耽搁了.请享用您的Wu餐. 沉着应对 1. 当你听Bu懂客人的意思时:对不起,我不明白,让我找我Men领班/经理帮您的忙 I’m sorry .I don’t understand .May I ask the captain /Manager to help you . 2. Dang你不明白客人的意思时:对不起,我不明白,您可Yi让我看看吗 I’m sorry .i don’t understand ,Will you please show me that. 3.Dang客人提出的要求,你不能答允时,说:非常抱Qian,我们不允许这样做的 I’m terribly sorry .we are not permitted to do this. 4.Zai婉拒客人的要求时,说:恐怕不行,很遗Han I’m afraid not ,unfortunately. 5.Dang客人向你致谢时,说:很高兴为您服务,或请别客Qi/很乐意效劳 My pleasure ./You are welcome/Glad to be of service 6.Neng答应客人的要求时.可迅速答应时:当然可以Xian生/太太 我马上拿来先生/太太 Li刻办 Certainly,sir/madam.I’ll go and get it right away,sir/madam Yes sir/madam. 7.Bu能答应客人的要求致歉时:非常抱歉.恐Pa我们没有 I’m sorry .we don’t have….. Yong电话询问遗失物件时的英语会话 G: Is that the Coffee Shop? Qing问是咖啡厅吗? W: Yes, it is.May I help you? Shi的,需要我效劳吗? G: Yes.I had breakfast in your restaurant this morning and left my glasses there.Have your found them? Wo今天早上在贵餐厅用餐时把眼镜遗落在Na边.您们有没看到? W: May I have your name, please? Qing问您贵姓? G: Yes,it’s Talbot. Wo姓台伯. W: Could you describe them,please? Qing描述那副眼镜的外形好吗? G: Yes,they are a pair of brown ladies horn rimmed glasses with blur tinted lenses. Hao的,那是一副色角质镜框女用眼镜,蓝色镜片. W: Could you hold the line,please?I’ll check for you. Qing不要挂断好吗?我查查看. W: I’m very sorry to have kept you waiting.We have found your glasses, ma’am. Lao您久等了.我们找到您的眼镜了,太太. G: Wonderful.I’ll come to pick it up. Tai好了,我会过来取回. W: Could you come to the Cashier’s Desk at the entrance? Qing到入口处的出纳台拿好吗? G: Fine.Thank you very much. Hao的. W: You’re welcome, ma’am. Bu客气. 请客人稍候时的英语会话 Dialogue:W = Waiter Fu务生 G = Guest 客人 W:Good evening,sir.Welcome to Lichang Seafood Restaurant. Xian生,晚上好,欢迎光临黎昌海鲜大酒楼. G:Good evening.Zao. W:How many persons, please? Qing问有几位? G:A table for three,please.San位. W:I’m afraid all our tables are taken,sir.Would you mind to wait a while? Xian生,恐怕所有的位子都坐满了.您介意Deng到有空位吗? G:Well,how long will it take?Yao等多久? W:I’m not sure.But we’ll get a table ready as fast as we can.Wo不确定.但我们会尽快帮您把位子准备Hao. G: OK,then I’ll wait.Hao吧,我等一会儿. W:May I have your name,please?Qing问贵姓? G: Yes,It‘s Anderson.An德生. W:Mr.Anderson.Thank you.Could you take a seat over there and I will call you when the table is ready. An德生先生.要不要到那边坐,有空位时我Zai叫您. G:Fine.Please don’t forget!Hao的.请别忘了! W:I won’t,sir.(a table becomes vacant) Xian生,（有一张空桌时） W:We have a table for you now,Mr.Anderson.This way,please.Xian生,现在有位子了.这边请.谢谢您的Deng候. G:That’s ok. 没关系.
Guests:Waiter! Waiter: What's wrong,madam? G: Somethings wrong? I ordered the meal. But I'm waiting here for 20 minutes. W: Sorry madam. We are bit short of hands now. Your meal will get there right now. G: That's will be ok.
想要处理的酒店投诉英语情景对话及语句如Xia： 1. I'm sorry to hear that, madam. Ting到这件事我们真是很抱歉。 2. I'm sorry，it's the policy of our hotel. I hope you will understand. Dui不起，我们店也有这个规定，希望您能Li解。 3. I'm terribly sorry, madam. I'll attend to it at once. Fei常抱歉，女士，我马上就去处理。 4. Mr. Smith, we are sorry to have kept you waiting. Shi密斯先生，实在对不起，让您久等了。 5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away. Shi在对不起。我会报告给经理，他会马上处理的。 6. Sorry, sir. I have advise you not to do so. It's against our regulations. Dui不起，先生，去劝您别这样做，这违反我们的Gui定。 7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately. Wo很抱歉给你造成的不便。我会找人把淋浴修好的，Ba浴盆擦干净，地板擦干，并尽快把浴室备品给您Song到房间。
客户：我要找你们领导，让你们领导来接电Hua 座席：先生，您好，请问有什么问题可以Bang到您的吗？ 客户：让你们领导来接电话 Zuo席：先生，请您先跟我说说您需要解决的问题Hao吗？ 客户：你解决不了，叫你们领Dao来，不然我投诉你 分析：客户不相信座席，Bu愿再说出问题，要直接找领导；座席不知Dao客户问题，无法帮客户解决，就算反馈Gei上级，也不会有结果，还是会回到这个问Ti上纠缠
A：Hello! Can I help you? B: Hi. I’m sorry that the bag I bought here two months ago was broken. Can I return it back? A: I’Ji sorry for that. Beauty, can I replace it with a new one for you? B: OK.Thanks. Gu客B 的回答，最后是同意更换还是坚持退货？Ci处的回答是同意更换一个新的。
为啥不给你解决啊 服务态度这么差 投诉Ta啊 要不你就换一个试试 风语者机Qi人
Be honest rather clever.
20分 求英语情景对话`酒店投诉 人Wu:经理( hotel manager),Ke人(guest)` G; May I speak to the hotel manager please? M:Hi,this is Benny Smith,the manager of Holiday Inn.How can I help you? G:Hi.My name is lisa Wang.I would like to file a complaint of the poor service of your hotel.This is my first time to stay in Hotel and it will be my last one too. M:I am sorry to hear that.Could you tell me exactly what it is all about? G:When I checked in yesterday,the two girls at the front desk were quite rude.They were chatting with each other.And when I asked about some information of the local sceneries.They just threw a pamphlet at the desk and went on their chatting.That is very unprofessional. M:Mrs.Wang,I applogize for what had happened.I will look into it and give you a reply as soon as possible. G:Thank you for your attention in this matter .I really appreciate that. M:Gould you give me a number that I can reach you? G:123-456-789 M:ok.Mrs.Wang,thank you so much for calling.I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye! G:bye!